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Troubleshooting

Why can't I see 3D?

A very low percentage of people have monocular vision or are color blind. Depending on the extremity of the condition, one may or may not be able to see 3D.

Screen Application: Proper installation of the Whoosh3D Screen Protector is performed by the built in screen applicator, which has a X% installation rate. This ensures that your Whoosh3D Screen Protector is installed properly using correct alignment and no air bubbles or dust underneath the surface. In most every case, screen alignment is not the cause of your inability to see 3D. If you believe your applicator failed or is broken, please contact our support services.

Finding your "Sweet Spot": The sweet spot is the viewing position from which you experience the best 3D effect. To find your sweet spot, hold your device at least 30−40cm (or 12−16 inches) away from your eyes. Tilt the device slowly towards the left, right, up, or down until you find the right angle when the entire image comes into focus with the full 3D effect. You can also use the depth slider to adjust a comfortable 3D depth setting for your eyes. When viewed correctly, you should not see any double images, and the depth will become visibly apparent. This may take a bit of practice but after using your device to view 3D images several times, your brain will automatically learn to find the sweet spot naturally.

For more help finding your sweet spot, watch this video how-to :
WARNING: Whoosh3D's default depth settings are set for both comfort and safety. Under no circumstances should you choose depth settings that cause your eyes to strain or create discomfort of any kind. If you have already tried the above techniques and still cannot view the 3D effect, please read this note about Stereo-Blindness.

Why don’t the calibration lines change as I try to align the 3D screen with my phone?

Check to see your phone’s display view settings are set to STANDARD.

Why do I see a wave-like effect on the display?

This is caused by incorrect screen installation. Check your 3D screen is properly aligned. Go to the calibration page to re-align your 3D screen.

Please note, the 3D screen was designed for viewing your device in the normal viewing position of facing the device directly in front of you. Viewing from the side or on a tilted device, will cause a wave-like effect on the screen.

The 3D screen is designed for viewing at the normal viewing distance. A wave-like effect can occur when holding the phone too close or too far from then normal viewing position of between 35cm- to 45cm for most people.

Why do I see uncomfortable 3D?

This could be caused by incorrect screen installation. Check your 3D screen is properly aligned. Go to the calibration page to re-align your 3D screen. Please note, the 3D screen was designed for viewing your device in the normal viewing position of facing the device directly in front of you. Viewing from the side or on a tilted device, will cause a wave-like effect on the screen.

The 3D screen is designed for viewing at the normal viewing distance. A wave-like effect can occur when holding the phone too close or too far from then normal viewing position of between 35cm to 45cm for most people. The majority of people are left eye dominant. Whoosh3D has been set for left eye settings. To switch your player to right eye setting, simply click on the letter (L) on your player menu.

To find out if you are left or right eye dominant, you can take this simple test .You can also adjust the depth settings in real time while watching 3D content. Tap the screen while viewing content and the menu bar will appear. Use the depth slider at the bottom of the screen to find a comfortable viewing setting.

Stereo-Blindness

If you have already tried the above techniques and still cannot view the 3D effect, there is a small chance you have stereo-blindness. Most people are Stereo-Acute - they are able to see in full 3D. But research shows that an estimated 6% cannot see 3D effects, most possibly due to a condition called Stereo-Blindness. Stereo-Blind people have monocular vision − they lack the ability to see depth. Possible causes of stereo-blindness are the loss of vision in one eye, and medical disorders like amblyopia, strabismus, or optic nerve hypoplasia which prevent the eyes from focusing and aligning correctly. If you are able to see 3D effects but feel side-effects such as discomfort, nausea, or headaches, you may have a similar disorder called mild binocular disorder.

To test your 3D vision, you may try this online depth Dept Perception Test

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